See Upgrade to Office 2016 using Office 365 for business. If you're a student or teacher and don't see an option to install Office, you may be eligible for Office 365 Education, which includes Word, Excel, PowerPoint, and OneNote. All you need to get started is a valid school email address. If you're looking for the steps Solve 365 Issues homepage to download and install the latest version of Office, see Install Office on your PC or Mac. The Microsoft 365 offline installer may help bypass potential proxy, firewall, antivirus, or Internet connection issues that might occur during an Microsoft 365 installation. If you're looking for the steps to download and install the latest version of Office such as Microsoft 365, Office 2021, Office 2019, or Office 2016, see Install Office on your PC or Ma

See Sign in to Office or I forgot the username or password for the account I use with Office. Learn more about managing and securing the account you use to access your work or school email and files, and other web resources in your organization. Manage your personal account from a single dashboard, including payment information, purchases, subscriptions, and more. If you can't sign into your Microsoft account, most issues can be identified by our sign-in helper tool. If you can't sign in to your Microsoft account, use our sign-in helper tool below to guide you to the correct solution. We'll use the same working email to send you instructions for how to sign back into your accoun

You'll be Solve 365 Issues homepage asked to provide the hardware ID of a console that you've used frequently. If you recently bought a new one, try to get the hardware ID from your old console. You'll be asked for the SkypeID or names of contacts on their account. If you use Skype to call mobile or landline phones, you'll also be asked for some of those along with details about a recent Skype purchase. You'll be asked questions that are specific to the account you're trying to recove

First go into Outlook and disable Cached Exchange mode. Then, re-enable Cached Exchange, close and reopen Outlook again. It WILL take a VERY long time to open for the first run and will sit on that blue-box of loading the profile for a LONG tim

These can Solve 365 Issues homepage include missing files, ghost icons, or documents that do not update in real-time. Issues on Microsoft servers occur rarely, but they are possible. In this situation, you can notice Office 365 slow performance due to issues on the server side. Check the Office 365 service health status for your account in the Office 365 admin center to verify whether all services on Microsoft’s cloud side are working properly. Sometimes reinstalling OneDrive can help resolve the slow performance issues of Microsoft OneDrive. Once you've found the SYN packet, expand TCP in Netmon, or Transmission Control Protocol in Wireshark in the Frame Details sectio

The tool will ask you to enter the email address or mobile phone number you're trying to sign in with and check the details you provide. If we detect a problem with your account, we'll tell you what you need to do to solve the problem. If we don't detect any problem, we'll guide you through how you can help yourself. If you used the account with any of the products and services below, expand a section to see more information on questions that can be asked. Collect as much information as you can about any Microsoft services you may have used with this account. The more information you can include when filling out the form, the better the chance you'll have of regaining access to your accoun

To resolve, first make sure you installed the latest Office update. If you have a Microsoft 365 plan, to keep it active, you have to sign in at least once every 30 days. Keeping Office up-to-date ensures that you have the latest security updates and fixes. For information about installing updates, see Install Office updates. If there's a Learn More link on the error message, select that. If there's no Solve 365 Issues homepage link, let us know what error you got and where you were in the install process when you received i

Nowadays, the 16-bit receive buffer and the appropriate maximum TCP window size can be increased by using a scaling factor. If a recipient cannot process the receive buffer in time and you notice delays, try to increase the buffer. You may need to use a network sniffer (traffic analyzer) to investigate the issue. We don't cover tools used in application-specific troubleshooting in this network-specific articl

If you couldn't change your password this way, see Reset your Microsoft account password. If you're signing in to the correct location, but still can't remember your username and password, contact your admin. Use one of the following options to reset your password, depending on your existing privileges to the service that you're trying to sign in to. Protecting your Microsoft 365 password is crucial to maintaining the security and integrity of your accoun